Legal notice

Seller / Distributor

Reo Matsuyama

Representative / Executive in Charge

Reo Matsuyama

Address

Will be provided without delay upon request.

Phone Number

Will be provided without delay upon request.

Email Address

paraponeraofficial@gmail.com

Customer Support Hours

Weekdays: 12:00 - 20:00 (JST) (Excluding weekends and national holidays)

*Emails are accepted 24/7 and will be answered sequentially during business hours.

Selling Price

As displayed on each product page (tax included).

Shipping Fees / Delivery Charges

Calculated automatically at checkout based on the destination country and order weight.

Additional Fees

No additional fees other than those listed above.

Delivery Period / Shipping Time

  • Processing Time: Orders are generally shipped within 5 to 10 business days after payment confirmation.

  • Estimated Delivery Time: Usually takes 7 to 14 days after shipment via international shipping.

  • Note: Since items are made to order, delays may occur depending on peak seasons or customs processing in the destination country.

Payment Methods and Timing

  • Payment Methods: Credit Cards (Visa, Mastercard, AMEX, JCB, etc.), Shop Pay, Apple Pay, Google Pay

  • Payment Timing: Immediate payment upon placing the order (Debit/credit card charge date depends on your provider).

Return & Refund Policy

  • Customer Returns (Returns at Customer's Convenience): Accepted only if you contact us within 7 days of product delivery. Items must be unused and unopened. Return shipping costs are to be borne by the customer.

  • Defective or Incorrect Items: Please contact us within 7 days of product delivery. We will handle exchanges or full refunds at our expense (prepaid return shipping).